Because We Care
At Full Moon Labyrinth, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
Currently all models will be unassembled and unpainted (Currently grey), exceptions can be made. All models are made to order. We will do our best to get the product to you as quick as possible, but please allow atleast 2 weeks for us to ship your orders. (As we pick up or slow down lead times maybe reduced or extended, we will keep updates going if things change.)
OUR RETURN POLICY
Everything You Need to Know
Broken items can not be returned but can be replaced. Returns are accepted if shipped within 14 days of delivery, items are unused, and in original condition. Buyer is responsible for return costs. Buyer is responsible for any damages that happen during return shipping.
WARRANTY AT FULL MOON LABYRINTH
We will replace any non fitting or damaged pieces, with a photo for confirmation of damages or misfit, and confirmation of replacement piece, If the model is easily repaired we will ask for you to ship it back at your expense before we will replace it. I do my best to remove supports from each miniature I print, but you may need to do a little extra work removing small bumps that come from the supports that are needed to print each model. They come off easily by using a hobby knife or fine grit sandpaper.
PRIVACY AT FULL MOON LABYRINTH
All about Information Security
Your secrets are safe with us. Seriously though unless required by law we will not knowingly release any information to anyone that isn't their own.